# Casino Cruise (Operations Ceased) > Casino Cruise operated from 2014 to January 2023 under MGA and UKGC licences before ceasing operations. Information on the closure and outstanding player issues. ## Basic information - Website: https://casino-cruise.org.uk/ - Site type: Online casino information site - Language: English (United Kingdom) - Region: United Kingdom - Brand: Casino Cruise (Operations Ceased) - Bonus: Casino Cruise bonus – what happened after closure - Currency: GBP ## Key pages - [Casino Cruise Review – Operations Ceased](https://casino-cruise.org.uk/): Casino Cruise operated from 2014 to January 2023 under MGA and UKGC licences before ceasing operations. Information on the closure and outstanding player issues. - [Casino Cruise mobile access – what happened](https://casino-cruise.org.uk/casino-app/): Casino Cruise closed in January 2023. No mobile app or browser access is available. Read what happened to player accounts and outstanding balances. - [Casino Cruise bonus – what happened after closure](https://casino-cruise.org.uk/promotions/): Casino Cruise closed in January 2023 following Genesis Global's insolvency. No bonuses are currently available. Learn what happened and where existing players stand. - [Casino Cruise withdrawals and deposits – limits, times and what to expect](https://casino-cruise.org.uk/payments/): Casino Cruise payment methods, withdrawal times and limits. What you can deposit with, how long payouts take, and what verification asks for. - [Casino Cruise Login: How to Access Your Account](https://casino-cruise.org.uk/login/): Sign in to your Casino Cruise account on desktop or mobile. Learn what to do when login fails, how to reset your password, and where to get help. - [Casino Cruise Casino – Games Archive and Historical Overview](https://casino-cruise.org.uk/casino/): Casino Cruise casino: explore slots, live dealer tables, roulette, blackjack and more. Closed January 2023 following operator insolvency. ## Frequently asked questions ### [Casino Cruise Review – Operations Ceased](https://casino-cruise.org.uk/) - Can I still access my Casino Cruise account? No. The site closed in January 2023 and all player accounts were deactivated. You cannot log in, and the platform no longer accepts deposits or processes withdrawals. - What happened to the money in my account when Casino Cruise closed? Outstanding balances became part of the Genesis Global insolvency estate. You must file a claim with the administrators to pursue recovery. The process is slow, and unsecured creditors — which includes most players — may receive only partial compensation, if any. - How do I file a claim for my outstanding balance? Contact the Genesis Global administrators through the official insolvency notice. You will need proof of your balance, such as account statements or withdrawal requests. Keep copies of all documents you submit, as you may need to resubmit them. - Can another operator reopen Casino Cruise under the same brand? No entity has acquired the brand or its assets. The name and platform remain with the insolvent estate, and there is no indication of a relaunch. Any site claiming to be Casino Cruise is not the original operator. - What should I do if I had a pending withdrawal when the site closed? File a claim with the insolvency administrators and provide evidence of the pending withdrawal — screenshots, email confirmations, or account history. The administrators handle all financial claims, and former support channels are no longer monitored. - How long will it take to get my money back from the insolvency process? The administrators have not provided a firm timeline. Insolvency proceedings can take months or years, and player claims are typically resolved after secured creditors are paid. Some former customers have received partial payouts, but many are still waiting. - Where can I gamble safely now that Casino Cruise is closed? Look for operators licensed by the UK Gambling Commission. Check the UKGC register to confirm a site's licence is active before you deposit. Avoid unlicensed sites, as you have no regulatory protection if something goes wrong. ### [Casino Cruise mobile access – what happened](https://casino-cruise.org.uk/casino-app/) - Does Casino Cruise still have a mobile app? No. Casino Cruise closed in January 2023 and no mobile app or browser access exists. The operator's licences were suspended during insolvency proceedings. ### [Casino Cruise bonus – what happened after closure](https://casino-cruise.org.uk/promotions/) - Can I still claim the Casino Cruise welcome bonus? No. Casino Cruise closed in January 2023 and no longer accepts registrations or deposits. The welcome packages that ran until late 2022 are no longer available. - What happened to bonus funds in my account when Casino Cruise closed? Outstanding balances became part of Genesis Global's insolvency proceedings. Players with funds at closure were instructed to file claims with the appointed administrators. The outcome depends on the insolvency process. - How did wagering requirements work at Casino Cruise? Wagering applied to the combined deposit and bonus amount. A 35x requirement on £100 meant £3,500 in qualifying bets. Slots counted fully; table games and live dealer typically contributed 10% or less toward clearing the total. ### [Casino Cruise withdrawals and deposits – limits, times and what to expect](https://casino-cruise.org.uk/payments/) - How long did Casino Cruise withdrawals take? E-wallets typically cleared in 24–48 hours once approved. Card withdrawals took 3–5 business days, and bank transfers ran 5–7 days. Pending time and verification checks added to the total. - Did Casino Cruise charge withdrawal fees? The operator did not publish a fee schedule before closure. Many licensed casinos charge no withdrawal fees, but some take a percentage or flat amount per transaction. - What documents did Casino Cruise ask for at verification? Photo ID such as a passport or driving licence, proof of address dated within three months, and proof of the payment method used. The review took 24–72 hours in most cases. ### [Casino Cruise Login: How to Access Your Account](https://casino-cruise.org.uk/login/) - Can I sign in to Casino Cruise from my phone? Yes. The Casino Cruise site works in a mobile browser, and you use the same account and password as on desktop. There is no separate app at this time. - What do I do if I forgot my Casino Cruise password? Use the password-reset option on the sign-in page. Casino Cruise will email a reset link to the address on file. If that email is no longer reachable, contact support with proof of identity. - Why won't Casino Cruise let me sign in? Common causes include wrong credentials, an unverified account, a browser cache issue, a verification hold, or an active self-exclusion. Check the credentials first, then clear your browser's cache or contact support. - Can this portal recover my Casino Cruise account? No. This is an independent information site. Your account is managed by the operator, and only Casino Cruise support can restore or unblock it. ### [Casino Cruise Casino – Games Archive and Historical Overview](https://casino-cruise.org.uk/casino/) - What happened to the Casino Cruise game library? The game library became unavailable in January 2023 when Genesis Global Limited entered insolvency and the platform shut down. All slots, live dealer tables and other games were taken offline. - Did Casino Cruise offer live dealer games? Yes, during its operating years the platform ran live dealer tables for roulette, blackjack and baccarat, streamed from studios with human dealers. These tables were removed when the operator ceased trading. - Which software providers supplied games to Casino Cruise? The operator worked with multiple game studios but did not publish a full provider list. The number of providers and their identities were not disclosed during the platform's active period. - Can I play Casino Cruise games in demo mode? No. The platform shut down in January 2023 and no games — demo or real-money — are accessible. The operator did not confirm whether demo play was available before closure. ## Responsible gaming - [Responsible gaming at Casino Cruise](https://casino-cruise.org.uk/responsible-gaming/): Gambling should stay enjoyable. Find practical limits, warning signs, self-check questions and UK support resources including GamCare, BeGambleAware and GamStop. - [www.gamcare.org.uk](https://www.gamcare.org.uk) - [www.begambleaware.org](https://www.begambleaware.org) - [www.gamstop.co.uk](https://www.gamstop.co.uk) - [www.gordonmoody.org.uk](https://www.gordonmoody.org.uk) - [gamban.com](https://gamban.com) - [betblocker.org](https://betblocker.org) - 18+ ## Optional - [Cookie Policy](https://casino-cruise.org.uk/cookie-policy/): Casino Cruise's cookie policy explains what cookies we set, how they work, and how you can manage them in your browser. Updated for UK users. - [Privacy Policy – Casino Cruise](https://casino-cruise.org.uk/privacy-policy/): How Casino Cruise handles your personal information, your UK GDPR rights, and what control you have over data collected through this independent review portal. - [Terms & Conditions](https://casino-cruise.org.uk/terms-conditions/): Terms of use for casino-cruise.org.uk. What this independent information portal can and cannot do, your obligations, intellectual property, and governing law. - [Contact Casino Cruise](https://casino-cruise.org.uk/contact-us/): Reach the Casino Cruise editorial team at casino-cruise.org.uk for questions about our content, or find out how to contact operator support for account help.